Refund & Returns Policy
Last updated: 12 August 2026
At Cottage Cabinets, we want you to love your furniture. If something isn't right, here's exactly how our returns and refunds work.
14-day return window
You can return most items within 14 days of delivery for a full refund. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging, where possible
- Accompanied by your order number or proof of purchase
To start a return, contact us at support@cottagecabinets.co.uk or [Insert UK phone number] with your order number and we'll confirm the next steps within 1 business day.
Change-of-mind returns
If you no longer want an item and it isn't faulty, you are responsible for the cost of returning it to us. For larger furniture items collected by courier, we'll provide a quote for collection when you contact us, or you're welcome to arrange your own return courier.
Faulty, damaged or incorrect items
If an item arrives faulty, damaged in transit, or isn't what you ordered, please contact us within 14 days of delivery with photos of the issue. In these cases:
- Return shipping or collection is free of charge
- You can choose a full refund, a replacement, or a repair where appropriate
How refunds are processed
Once we receive and inspect your returned item, we'll email you to confirm we've received it. If approved, your refund will be automatically applied to your original payment method within 14 days of us receiving the returned item. Please note your bank or card provider may take a few additional days to show the refund.
Items that can't be returned
The following aren't eligible for change-of-mind returns:
- Made-to-order or bespoke items, where clearly marked as such on the product page
- Items that have been assembled, used, or show signs of wear
- Gift cards
Cancelling an order before delivery
You can cancel your order free of charge any time before it has been dispatched. Once dispatched, our standard return process above applies.
Your statutory rights
This policy is in addition to, and does not affect, your statutory rights under the UK Consumer Rights Act 2015 and the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.
Contact us
Cottage Cabinets
Radcliffe Moor Rd, Bradley Fold, Radcliffe, Bolton BL2 6RT, United Kingdom
Email: support@cottagecabinets.co.uk
Phone: +441204577559
Hours: Monday–Friday, 9:00am–5:00pm GMT